Last updated: 11 September 2026
About these terms
These terms form an agreement between Play It Green Ltd, registered in England and Wales under company number 12736945, and the person or organisation ordering or using our services. Our registered office is KOBA Workspace, 100 Barbirolli Square, Manchester, England, M2 3AB. References to “you” include an organisation and its authorised users where relevant.
If an order form, proposal or written agreement contains terms that conflict with these terms, the specifically agreed terms take priority. Consumers also retain any statutory rights that cannot lawfully be restricted.
Our services
Play It Green services may include memberships, workforce education, the members’ platform and Forest Garden, impact reporting, nature-repair contributions, charitable giving, carbon-footprint and reduction support delivered with or signposted to specialist partners, and integrations or APIs. The services included, charges and start date are those shown when you subscribe or in your order form or proposal.
Nature repair, charitable giving and impact records depend on payments, project delivery and information supplied by you and our delivery partners. We describe methodologies, scope and limitations alongside relevant claims. Nature-based solutions do not replace the need to measure and reduce emissions.
Accounts and authorised users
You must provide accurate information, keep login details secure and tell us promptly about suspected unauthorised access. Organisations are responsible for users they authorise and for ensuring those users follow these terms. You must not share access outside the agreed user group, interfere with the platform, introduce malicious code, scrape it unlawfully or use it to mislead others.
We may suspend access where reasonably necessary to protect users or systems, investigate suspected misuse, address non-payment or comply with law. Where practicable, we will explain the reason and allow a reasonable opportunity to resolve it.
Orders, charges and payment
Prices, billing frequency, taxes and any minimum term will be stated before purchase or in the applicable order. You authorise us or our payment provider to take recurring payments when you select a recurring subscription. Charges are due on the dates stated, and overdue sums may result in suspension after reasonable notice.
Prices agreed for a fixed minimum term will remain unchanged during that term unless the applicable order expressly says otherwise. For an ongoing service with no fixed term, we will give at least three months’ written notice before increasing the price. The new price will take effect no earlier than the end of that notice period. This does not prevent us agreeing a different price for a new service, additional users, higher usage or an optional service requested by you.
Unless expressly agreed otherwise, impact activity is commissioned after cleared payment and cannot be reversed once funds have been committed to delivery partners or charities. This does not affect mandatory consumer rights.
Renewal, cancellation and the consumer cooling-off period
Recurring services continue until ended in accordance with the applicable order. Unless a different minimum term or notice period is expressly agreed, either party may end an ongoing subscription by giving 30 days’ written notice to info@playitgreen.com. Charges falling due during the notice period remain payable. If we give notice of a price increase, you may end the affected ongoing service before the increase takes effect, subject to any fixed minimum term that has not yet ended.
If you are a UK consumer buying online, you will normally have a statutory 14-day cancellation period for a service or digital-content contract. If you ask us to begin a service during that period, you may have to pay for the service supplied before cancellation. Where digital content begins immediately with your express consent and acknowledgement, your cancellation right may be lost as the law permits. Nothing in these terms removes statutory cancellation, refund or quality rights.
Play It Green does not offer a separate voluntary money-back guarantee unless this is expressly stated in your order.
Integrations, APIs and third-party services
Where you use an integration or API, you are responsible for lawful implementation, the accuracy and security of data you send, and obtaining necessary permissions. We may set reasonable technical limits, change credentials or suspend an integration that threatens security, stability or lawful operation.
Some services rely on third parties, including payment, meeting, communications, specialist advisory and project-delivery providers. Their availability and separate terms may affect the relevant part of the service. A signpost to a specialist does not make Play It Green the provider of that specialist’s legal, regulatory, reporting or professional advice.
Your information, content and communications
You retain ownership of information and content you provide. You give us permission to use it only as needed to provide, secure and improve the services, produce agreed reporting and meet legal obligations. You confirm that you have the right to provide it.
You are responsible for ensuring that claims you make using our data, badges or materials accurately reflect the scope, period and evidence supplied. You must not imply certification, carbon neutrality, regulatory compliance or outcomes beyond the evidence provided. Our privacy policy explains how we handle personal information.
Using your name and logo
Unless you tell us otherwise in writing, you give Play It Green a non-exclusive, royalty-free permission to use your organisation’s name, trade marks and logo on our website and in reasonable sales and marketing materials to show that you work with us. We will use them respectfully, follow any brand guidance you provide and will not imply an endorsement beyond the relationship between us.
If you do not want us to use your name or logo, or want us to stop, email info@playitgreen.com. We will remove it from materials we control within 30 days where reasonably practicable. We will seek separate written approval before publishing a direct testimonial or a detailed case study attributed to you.
Intellectual property
Play It Green and its licensors retain intellectual-property rights in the platform, materials, branding, methodologies and content. During an active service, we grant you a limited, non-exclusive and non-transferable right to use the supplied services and approved member materials for their intended purpose. You must follow current brand and claims guidance and stop using membership-only marks when the relevant service ends. If you provide feedback about our services, you allow us to use it to improve them without charge, provided we do not disclose your confidential information.
Availability and changes
We aim to provide reliable services but cannot promise uninterrupted or error-free availability. We may make reasonable changes for security, legal, technical or service-improvement reasons. If a change materially reduces a paid service, we will provide reasonable notice where practicable and any remedy required by law or the applicable order.
Ending or suspending the agreement
Either party may end the agreement immediately if the other commits a serious breach and, where it can be remedied, does not remedy it within a reasonable period after written notice. We may also end or suspend services for fraud, unlawful use, material security risk or insolvency, subject to applicable law.
When the agreement ends, access rights cease and unpaid charges become due. Terms intended to continue, including intellectual property, confidentiality, accrued payment obligations, liability and governing law, remain effective. We will handle retained personal information in accordance with our privacy policy.
Responsibility and liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. If you are a consumer, we are responsible for foreseeable loss caused by our breach or failure to use reasonable care, but not business losses.
If you are acting for a business, neither party is liable for indirect or consequential loss, or loss of profit, revenue, business, anticipated savings or goodwill, except where liability cannot legally be limited. Subject to that, Play It Green’s total liability arising from the relevant service will not exceed the fees paid or payable for that service during the 12 months before the event giving rise to the claim. This cap does not apply to your obligation to pay charges properly due or to misuse of our intellectual property.
Changes to these terms
We may update these terms to reflect changes in law or in our services. We will give reasonable advance notice of material changes affecting an active paid service. Price changes are governed by the separate price-notice provisions above. Continuing to use the service after the effective date constitutes acceptance only to the extent permitted by law; where consent is legally required, we will ask for it.
Law, disputes and contact
Please contact us first at info@playitgreen.com so we can try to resolve a concern. These terms are governed by the laws of England and Wales. Business disputes are subject to the courts of England and Wales. Consumers may also have the right to bring proceedings in the part of the UK where they live.
Notices to Play It Green should be sent to the email address above or to our registered office. We will use the contact details associated with your account or order.